Comprehensive IT Support
Our IT support structure has been developed to fit your needs as a business, not force you to conform to our rules. We handle every aspect of your ICT infrastructure, so that you don’t have to. This saves you valuable time and money, allowing you to focus on your core business. Contact us to receive a free assessment of your IT infrastructure, so that we can help you save money and have a smooth and problem free IT system.
Our Support includes:
- All hardware maintenance and upgrades
- Software licencing, updates and troubleshooting
- Vendor liaison, including internet and all other IT related suppliers
- Remote and onsite support
- IT Assets management
- Detailing reporting
We offer 3 levels of SLA contracts as well as a break/fix option. Our break/fix option is charged per call out/incident. We will assess your requirements, and quote you on the additional charges if we determine they are needed.
Our 3 SLA contracts offer different levels of support, while still remaining scalable based on your current infrastructure. Our contact are Bronze SLA, Silver SLA and Gold SLA. Contact us if you would like further information.